stop89 Privacy Policy — How We Protect Your Personal Data

1. Introduction

stop89 operates an online sports betting and casino platform at stop89.net and through the stop89 mobile application for Android and iOS. We are committed to protecting the privacy of every player who registers and uses our platform. This Privacy Policy sets out in clear terms what data we collect, why we collect it, how it is processed, and what controls you have over your own information.

This policy applies to all users of the stop89 platform including visitors to stop89.net who have not yet registered. It covers data collected through the website, the mobile app, and any communication channels you use to contact stop89 support.

We do not sell your personal data to third parties for marketing purposes. We do not share your data beyond what is necessary to operate the platform, process your transactions and meet our legal obligations. Every player account on stop89 is treated with the same level of data protection regardless of account balance or activity level.

2. Data We Collect

The personal data we collect falls into the following categories:

We only collect the data that is necessary for the stated purposes in this policy. We do not collect sensitive personal information such as medical history, religious beliefs, or political opinions.

3. How We Collect Your Data

We collect your personal data through the following methods:

• Direct input: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical data collected automatically each time you access the stop89 website or app, including your IP address, device identifiers and session behaviour. This is collected using standard server logs and analytics tools.
• Cookies and similar technologies: The stop89 website uses cookies to maintain session state, remember your preferences and analyse how players use the platform. See Section 7 for full details on cookie usage.
• Third-party payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or another supported payment method, the payment processor confirms the transaction status to stop89. We receive only the confirmation data needed to credit or debit your PKR account balance — we do not receive or store your full payment credentials.
• Identity verification services: When enhanced verification is required, we may use a third-party identity verification service to confirm the validity of documents you submit. These services process your data under their own privacy policies and our data processing agreements with them.

4. How We Use Your Data

stop89 uses your personal data for the following purposes:

• Account management: To create and maintain your stop89 account, verify your identity, manage your PKR balance and process login and session management.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods. Transaction records are maintained for reconciliation and dispute resolution.
• Platform delivery: To provide sports betting on cricket, PSL, T20, football and esports, as well as live casino games, slot games and all other platform features.
• Bonus and promotions management: To apply bonuses to your account, track wagering requirements, manage promotional eligibility and prevent bonus abuse.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, multi-accounting and other prohibited conduct as defined in the Terms and Conditions.
• Customer support: To respond to your queries and resolve issues relating to your account, transactions or gameplay.
• Platform improvement: To analyse how players use the stop89 platform so that we can improve features, fix bugs and optimise performance particularly for Pakistan mobile network conditions.
• Legal compliance: To meet obligations under applicable laws and to respond to lawful requests from relevant authorities.
• Responsible gaming: To monitor account activity for patterns associated with problem gambling and to apply responsible gaming tools where appropriate.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where fraud detection tools flag an account for investigation — in which case the final decision is always reviewed by a member of the stop89 team.

5. Sharing Your Data

stop89 does not sell your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: Transaction data is shared with payment processors such as JazzCash, Easypaisa and Raast to the extent necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and are bound by data processing agreements with stop89.
• Identity verification providers: When you submit verification documents, these are shared with our verification service provider solely for the purpose of confirming their authenticity. Documents are not retained by the provider beyond the period required for the verification process.
• Game technology providers: Aggregated, non-personally-identifiable session data may be shared with game providers for the purpose of game performance optimisation. Your name, contact details and financial data are never shared with game providers.
• Legal and regulatory requests: We may disclose personal data to relevant authorities where we are required to do so by applicable law or a valid legal order. In such cases, we disclose only the minimum data necessary to comply with the specific request.
• Business transfers: In the event that stop89 is involved in a merger, acquisition or asset sale, user data may be transferred as part of that transaction. We will notify users through the platform if such a transfer affects this Privacy Policy.

In all cases where we share data with third parties, we require those parties to handle your data in accordance with applicable privacy standards and our data processing agreements. We do not permit third parties to use your data for their own marketing purposes.

6. Payment Data and PKR Transactions

All deposits and withdrawals on stop89 are conducted in PKR. When you make a payment via JazzCash, Easypaisa, Raast, bank transfer or another supported method, the following applies:

• stop89 receives confirmation of the transaction amount and a reference identifier from the payment processor. We do not receive or store your full JazzCash or Easypaisa PIN, your full bank account number or your card CVV at any point.
• Your PKR transaction history within stop89 — including deposit amounts, withdrawal requests and bonus adjustments — is stored on our secure servers and is accessible to you within your account dashboard.
• Transaction records are retained for a minimum period required to meet financial record-keeping obligations and to resolve any disputes that may arise.
• Withdrawal requests are processed back to the payment method used for the most recent qualifying deposit wherever technically possible. This policy exists to prevent financial fraud and protects the security of your PKR balance.

7. Cookies and Tracking Technologies

The stop89 website uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players use it. Below is a summary of the cookie types in use:

• Strictly necessary cookies: These are required for the platform to function. They maintain your login session, remember your language preference and keep your bet slip active. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: We use anonymised analytics data to understand which pages and features are most used, how long sessions last, and where players encounter problems. This data is aggregated and does not identify individual users.
• Functional cookies: These remember your display preferences and recently viewed markets so that the platform feels faster and more personalised during your session.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent login attempts and bot activity on the platform.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from logging in or using the platform normally. Blocking analytics cookies will not affect your ability to bet, deposit or withdraw.

The stop89 mobile app uses equivalent local storage mechanisms on your device to maintain session state and preferences. These are managed by the app and cleared when you log out.

8. Data Security

stop89 applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption: All data transmitted between your device and the stop89 platform is encrypted using SSL/TLS protocols. This applies to the website, the mobile app and all API communications.
• Password hashing: Account passwords are stored using one-way cryptographic hashing. stop89 staff cannot see your password in plain text. You should use a strong, unique password for your stop89 account and not reuse it on other platforms.
• Access controls: Access to personal data within stop89's systems is restricted to staff who need it to perform their job. All staff access is logged and reviewed.
• Server security: Platform servers are hosted in secured data centre environments with physical and network-level access controls, regular security patching and intrusion detection monitoring.
• Fraud monitoring: Automated systems monitor account activity around the clock for patterns associated with account takeover attempts, unusual transaction behaviour and other security threats.

While stop89 takes reasonable and appropriate measures to secure your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users through the platform and take immediate steps to contain and remediate the breach.

You also play an important role in keeping your account secure. Do not share your password with anyone, do not use public Wi-Fi networks to log in without a VPN, and contact stop89 support immediately if you notice any suspicious activity on your account.

9. Data Retention

stop89 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect operational, legal and fraud prevention requirements:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure to meet record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to support financial record-keeping and dispute resolution.
• Bet and game history: Retained for the duration of your account and for two years after closure for dispute resolution and platform improvement purposes.
• Support communications: Messages and chat transcripts with stop89 support are retained for two years from the date of the last interaction.
• Technical and session data: IP logs and session data are retained for up to twelve months and then automatically purged.
• Verification documents: CNIC copies and identity documents submitted for verification are retained for the minimum period required by applicable record-keeping obligations.

When data is no longer required for any of the stated purposes, it is securely deleted or anonymised. Anonymised data that cannot be used to identify you may be retained for platform analytics and improvement purposes beyond the retention periods above.

10. Your Rights Over Your Data

As a stop89 account holder, you have the following rights in relation to your personal data:

• Right of access: You may request a summary of the personal data stop89 holds about you. This includes your account details, transaction history and the data used for identity verification.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update basic account details directly in your account settings. For name corrections or changes to verification data, contact support.
• Right to deletion: You may request deletion of your personal data. Please note that we may not always be able to fulfil a deletion request in full — for example, where data must be retained to meet legal obligations or to resolve an outstanding dispute.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format for your own records or to transfer to another service.
• Right to object: You may object to the processing of your data for specific purposes, such as analytics. This will not affect your ability to continue using the core platform features.

To exercise any of these rights, contact the stop89 support team through the platform. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a data access or deletion request.

11. Minors and Age Verification

The stop89 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required part of the registration and withdrawal process on stop89.

If stop89 becomes aware that a registered account belongs to a person under 18 years of age, the account will be closed immediately. Any balance in the account at the time of closure will be handled in accordance with the Terms and Conditions applicable to underage account closures.

If you are a parent or guardian and believe that a minor has registered on stop89 using false age information, please contact the support team immediately so that the account can be reviewed and closed.

12. Changes to This Privacy Policy

stop89 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, a notice will be displayed prominently within the platform and the "Last updated" date at the top of this page will be revised.

We encourage you to review this Privacy Policy periodically. Continued use of the stop89 platform after any changes to this policy constitutes acceptance of the updated version. If you do not agree with any changes, you should stop using the platform and request account closure through the support team.

13. Contact Us

If you have any questions about this Privacy Policy, about how stop89 handles your personal data, or if you wish to exercise any of your data rights, please contact the stop89 support team through the platform's live chat or the contact details below.